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  1. Goose Insurance - USA
  2. Frequently Asked Questions
  3. Travel Insurance FAQs

Travel Insurance FAQs

  • Can I insure the points I used from my frequent flyer or traveler rewards program?
  • Filing your travel insurance claim is now faster & easier than ever with MyIMG
  • In what situations will the timing of my Travel Insurance policy purchase impact my coverage?
  • What is the pre-existing condition waiver and does my policy have it?
  • How does pre-certification tie into direct billing?
  • Is direct billing available for all services?
  • Does using a provider who has agreed to direct billing mean the member does not have to pay any out-of-pocket expenses?
  • Does direct billing work the same everywhere in the world?
  • I plan to travel within the US as well as internationally. How do I ensure proper coverage?
  • What is Goose's Travel Insurance Refund Policy?
  • I have travel insurance through my credit card. Do I still need to purchase extra coverage?
  • How do I submit a travel insurance claim?
  • How long will it take to process a travel insurance claim?
  • What can I do if I disagree with a benefit determination made by IMG?
  • Do you pay hospitals directly, or do I have to pay first and then ask to be reimbursed by Goose?
  • What is pre-authorization?
  • What is pre-certification and what do I need to do?
Goose Insurance - USA