Travel Insurance FAQs
- Filing your travel insurance claim is now faster & easier than ever with MyIMG
- In what situations will the timing of my Travel Insurance policy purchase impact my coverage?
- What is the pre-existing condition waiver and does my policy have it?
- How does pre-certification tie into direct billing?
- Is direct billing available for all services?
- Does using a provider who has agreed to direct billing mean the member does not have to pay any out-of-pocket expenses?
- Does direct billing work the same everywhere in the world?
- I plan to travel within the US as well as internationally. How do I ensure proper coverage?
- What is Goose's Travel Insurance Refund Policy?
- I have travel insurance through my credit card. Do I still need to purchase extra coverage?
- How do I submit a travel insurance claim?
- How long will it take to process a travel insurance claim?
- What can I do if I disagree with a benefit determination made by IMG?
- Do you pay hospitals directly, or do I have to pay first and then ask to be reimbursed by Goose?
- What is pre-authorization?
- What is pre-certification and what do I need to do?