Frequently Asked Questions

Renter's Insurance FAQ

• How can I file a claim on my Renter's insurance policy?
• My landlord is asking for a certificate of insurance... what is that and how do I get a copy?
• Does my Renters policy cover my belongings that are stored away from my home?

General FAQs

• How can I delete my Goose account?
• I want to cancel my Renter's insurance-- what do I need to do to get a refund?
• Can I get a copy of my policy mailed to me?
• Can I see Goose's policy wording before completing my purchase?
• Where's my referral eGiftCard?

Travel Insurance FAQs

• How do I get a quote for travel insurance?
• In what situations will the timing of my Travel Insurance policy purchase impact my coverage?
• What is the pre-existing condition waiver and does my policy have it?
• How does precertification tie into direct billing?
• Is direct billing available for all services?
• Does using a provider who has agreed to direct billing mean the member does not have to pay any out-of-pocket expenses?

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