Frequently Asked Questions

General FAQs

• NEW! Phone Insurance - What is it & how does it work?
• How can I delete my Goose account?
• Can I get a copy of my policy mailed to me?
• How do I get a quote for insurance?
• Can I see Goose's policy wording before completing my purchase?

Travel Insurance FAQs

• Can I insure the points I used from my frequent flyer or traveler rewards program?
• Filing your travel insurance claim is now faster & easier than ever with MyIMG
• In what situations will the timing of my Travel Insurance policy purchase impact my coverage?
• What is the pre-existing condition waiver and does my policy have it?
• How does pre-certification tie into direct billing?
• Is direct billing available for all services?

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Announcements

• Underwriting partner has suspended all new business for pet policies